30-day money back guarantee
if you are not 100% satisfied with your purchase, return the unused item(s) with all papers etc, in it's original condition within 30 days for a refund, shipping not included. all returns are subject to a thorough inspection. eyesave is proud to offer free return shipping on domestic orders - please see details below under "return instructions" for return label guidelines. merchandise returned totaling $500 or more may be subject to a 15% restocking fee.
crediting your returns
eyesave will credit your account once the items are received. pleaseallow 10-14 days for credit to be given. you can redeem your storecredit on any future purchase. orders must be placed by logging in toyour account during checkout. your store credit amount will appearduring the checkout process.
refund to credit card:
eyesave willcredit your credit card account once the items are received. pleaseallow 10-14 days for credit to be given. every credit card hasdifferent posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.
due to the changingnature of our inventory, eyesave can not accept exchanges. if you havean item that you wish to return for another item, simply return the item for credit and then visit our website topurchase the new item that you want. please note that it takes 10-14days from receipt of your return to process your refund.
for your convenience, you may print apre-paid return label directly from our website (instructionsbelow). at this time, this label is only valid for returns from thecontinental united states. we are currently unable to offer a pre-paidmerchandise return label for international orders. if you use thislabel and opt for a store credit at eyesave.com, we will waive thereturn shipping costs. however, if you use this label and request arefund to your credit card, a return shipping fee of $7.95 will bededucted from your refund. please note: free return shipping is not available for orders placed via amazon, sears, or shop.com. if you prefer, you may use any other returnshipping method at your own expense (see below).
helpful advice if you do not use our pre-paid return label
should you elect to use your own shipping method to return your order,eyesave recommends you track your returns so that you may confirm wehave received your package. the u.s. post office offers deliveryconfirmation for a nominal fee. also, you may consider insuring yourreturn. we strongly recommend you use a carrier that provides trackinginformation. we are not responsible for lost or damaged packages. all returns sent to us in this manner must include a notewith your name, order #, reason for return, and credit type (storecredit or cc refund). please note: store credit will be given when nocredit type is indicated.
ship returns to:
eyesave.com returns dept
20 jay street suite 1002
brooklyn, ny 11201
to print a pre-paid return label:
1. log into your account on our website, if you did not set up an account click here and enter your order # and email address.
2. click on the view/return orders link.
3. follow instructions to create and print your pre-paid return label.
returning a gift
if you are returning a gift,we can either refund the credit card that the purchaser used or we canissue you an eyesave gift certificate code for the amount of thepurchase. simply specify how you want to handle your gift return on your invoiceand we will take care of the rest. please note: orders placed via amazon, sears, or shop.com are not eligible for store credits. credit will be issued to gift purchaser via amazon, sears, or shop.com.