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RETURNS
30-DAY MONEY BACK GUARANTEE
If you are not 100% satisfied with your purchase, return the unused item(s) with all papers etc, in it's original condition within 30 days for a refund, shipping not included. All returns are subject to a thorough inspection. EyeSave is proud to offer FREE RETURN SHIPPING on domestic orders - please see details below under "Return Instructions" for Return Label guidelines. Merchandise returned totaling $500 or more may be subject to a 15% restocking fee.
CREDITING YOUR RETURNS
Store Credit:
EyeSave will credit Your Account once the items are received. Please
allow 10-14 days for credit to be given. You can redeem your store
credit on any future purchase. Orders must be placed by logging in to
Your Account during checkout. Your store credit amount will appear
during the checkout process.
Refund to Credit Card:
EyeSave will
credit your credit card account once the items are received. Please
allow 10-14 days for credit to be given. Every credit card has
different posting cycles; please allow 1-2 billing cycles for your credit to appear on your statement.
NO EXCHANGES
Due to the changing
nature of our inventory, EyeSave can not accept exchanges. If you have
an item that you wish to return for another item, simply return the
item to our warehouse for store credit and then visit our website to
purchase the new item that you want. Please note that it takes 10-14
days from receipt of your return to process your refund.
RETURN INSTRUCTIONS
For your convenience, you may print a
pre-paid UPS return label directly from our website (instructions
below). At this time, this label is only valid for returns from the
continental United States. We are currently unable to offer a pre-paid
merchandise return label for international orders. If you use this
label and opt for a store credit at EyeSave.com, we will waive the
return shipping costs. However, if you use this label and request a
refund to your credit card, a return shipping fee of $7.95 will be
deducted from your refund. Please note: Free return shipping is not available for orders placed via Amazon or Google checkout. If you prefer, you may use any other return
shipping method at your own expense.
helpful advice if you do not use our pre-paid return label
Should you elect to use your own shipping method to return your order,
EyeSave recommends you track your returns so that you may confirm we
have received your package. The U.S. Post Office offers delivery
confirmation for a nominal fee. Also, you may consider insuring your
return. If you elect to use another carrier to ship your return, we
recommend you use a carrier such as FedEx or DHL that provides tracking
information. All returns sent to us in this manner must include a note
with your name, order #, reason for return, and credit type (store
credit or CC refund). Please note: Store credit will be given when no
credit type is indicated.
Ship Returns to:
EyeSave.com Returns Dept
10 Jay Street Suite 601
Brooklyn, NY 11201
To Print a Pre-Paid UPS Return Label:
1. Log into YOUR ACCOUNT on our website, if you did not set up an account CLICK HERE and enter your order # and email address.
2. Click on the View/Return Orders link.
3. Follow instructions to create and print your pre-paid UPS return label.
RETURNING A GIFT
If you are returning a gift,
we can either refund the credit card that the purchaser used or we can
issue you an EyeSave gift certificate code for the amount of the
purchase. Gift certificates are valid for one year from time of issue.
Simply specify how you want to handle your gift return on your invoice
and we will take care of the rest.
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